At Diamond Therapy we pride ourselves on providing affordable, luxury skincare products to you whilst maintaining excellent customer service every time. If you are not 100% satisfied with our products or service please email the team straight away on This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We aim to reply within 48 hours, we also aim to provide extremely high quality customer service and all feedback will be responded to promptly in order to improve our service.

Please use our checkout and shopping basket facilities to place an order. Once this is completed you will receive a confirmation email, Diamond Therapy products are posted using standard recorded delivery from the Post Office. If items are not in stock, we will either let you know at the time of order or as soon after the order has been placed as possible.

Occasionally some deliveries may be delayed due to events out outside of Diamond Therapy’s control. Please keep in contact with the Diamond Therapy team in order to resolve this at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

In order to obtain a refund please initially email This e-mail address is being protected from spambots. You need JavaScript enabled to view it , stating:

Your name and address

Your order number

Your reasons for return.

We will then be able to refund you within 30 days of receiving a cancellation notice. If you are returning the items because you have changed your mind, you will have to pay the costs for returns.

Returns address: 199 Manor Road, Mitcham, Surrey, CR4 1JH

We're very sorry if the Diamond Therapy products you looked forward to receiving have arrived damaged. If you send these products back to us within 14 working days of receiving them, we will offer you an exchange where possible, or a full refund after we have received the return. Nothing in these Terms and Conditions affects your statutory rights.